Developing trust with patients and staff is crucial in the home health and hospice industry, especially during times of change. Kelci Stafford, an Area Director for BAYADA Home Healthcare, shares her insights on building trust in this podcast.
Kelci emphasizes the importance of transparent communication, empathy, and leading by example to foster trust with both patients and staff. She highlights the need to address concerns proactively, be accessible, and demonstrate a genuine commitment to the well-being of the team.
Additionally, Kelci reveals the three characteristics she looks for when hiring staff at any level to ensure they are trustworthy and able to build trust with patients.
Ultimately, Kelci's insights underscore the critical role of trust in the home health and hospice industry, where the well-being of patients and the dedication of staff are paramount. By prioritizing transparent communication, empathy, and employee development, leaders can navigate times of change and maintain the trust that is essential for delivering exceptional care.
Home Health Revealed is brought to you by HealthRev Partners
Medical Review Activity, Quality Improvement Programs, and OASIS Coding Accuracy Q & A with Decision Health and Ashley Benson, RN, COQS, CHHCM, HCS-D, LSSGB...
In this episode, Mike and Hannah sit down with Kristy Pyles, Founder and Principal of In Your Corner Consulting (IYC), to discuss the critical...
Plan to join us for the upcoming webinar on the Home Health Proposed Rule 2023 by registering at https://healthrevpartners.com/webinar-the-2023-proposed-rule-for-home-health/ What if time was created...